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FAQs

All you need to know about learning at TorahTutors.

 

Frequently Asked Questions

Q: How do I go about finding out if TorahTutors can serve my needs?

A: Please fill out our registration form by clicking here. Rabbi Ron-Ami Meyers will then contact you with more information about our programs. 

Q: What time commitment do I have to make?

A: Since our program is focused on our individual students' needs, we can arrange learning sessions ranging from once a week to daily studies. 

Q: What hours of the day/night is TorahTutors offering its sessions?

A:  As long as learning sessions are pre-arranged with the TorahTutors office, our videoconferencing software can be accessed at your convenience.  You tell us what times are most convenient for you, and we will match you with a tutor or teacher to learn with you.  Of course, no tutoring sessions will be conducted during Shabbat or Yom Tov.

Q: Is there any way that I can obtain a videotaped record of TorahTutors classes and tutorials?

A: We do it for you!  Each one of your sessions will be recorded and available to you via the TorahTutors archive within a day of the session

GENERAL

Q: What equipment do I need to use TorahTutors?

A: Minimally, you need a computer which is connected to the internet with a high speed connection (DSL, ADSL, Cable, Fiber Optics), with speakers or headphones.

Q: Are TorahTutors sessions recorded or live?

A: All TorahTutors sessions are given live by teachers located in Israel and around the world, and broadcast via the Internet. Tutoring are given exclusively to TorahTutors students in real time, so teachers can answer your questions and interact with you directly.

SIGNING UP

Q: I don't have an account. How do I join TorahTutors?

A: Click here to register for TorahTutors. After you register, Rabbi Ron Ami Meyers will contact you and develop a personalized, tailored program based on your requirements. Once you are registered, you can add any program in which you wish to enroll. To view the programs offered by Torah Tutors click here.

Q: I signed up but I cannot log in.

A: Use the email account that you registered with. If you forgot your password click here.  If this does not work, please contact the Torah Tutors office at office@torahtutors.org.  This e-mail address is being protected from spam bots so you need JavaScript enabled to view it.

Q: Who can join TorahTutors?

A: While TorahTutors welcomes Jews of all backgrounds and affiliations, it is an Orthodox institution governed in accordance with Halacha.  At the moment TorahTutors does not offer any classes to non-Jews.  (According to halacha, a Jew is defined as someone with a Jewish mother).  If you have any questions with regard to your eligibility please contact us.

TECHNICAL QUERIES

Q: I logged in, but the system does not show me that I am enrolled for a certain program I want to join. What should I do?

A: Check your list of programs on the Control Panel when you log in. If the program you wish to enter is not listed, contact rmeyers@torahtutors.org.

Q: Can I still see and follow a session if I don't have a webcam?

A: Absolutely! Follow the same instructions as everyone else. While the teacher will not be able to see you, you can still see them and participate fully in the class.

Q: I don't have a microphone. Can I still participate in TorahTutors?

A: The goal of TorahTutors is to give students individualized, one-on-one learning. If you do not have a microphone enabled, you will miss out on an integral aspect of learning - asking questions and interacting with the teacher. We therefore ask that you ensure that you have a microphone before the start of the tutoring sessions.

Q: I am in a tutoring session but I cannot hear or speak.

A: Most likely, you are not yet part of the audio conference. To enable this capability click on the "communicate" pull down menu and select "integrated VOIP." Next, click on "join conference." This should allow you to hear and speak.  If this does not not help, please contact our technical support by clicking here.

Q: My teacher's sound was at times difficult to hear. Is it me or them?

A: The best way to tell is to try communicate with your teacher. If they can hear you without a problem, then the issue is most likely with the teacher. If you do not come through to others clearly, then the problem may be with your connection.

Q: Can my computer run other programs while I am signed in to TorahTutors?

A: Yes, but Skype should be turned off during a shiur for your microphone to work consistently.

Q: I contacted tech-support but I have not heard back.

A: Technical support answers all received emails and calls as quickly as possible. During certain times, such as the start of a new zman, there is a high volume of requests and it may take a bit longer to get back to you. Feel free to send us a reminder email in case your first message has gone astray, and have patience that we will address your request as soon as we can!

ARCHIVES

Q: How do I get a copy of the source material that my teacher just used?

A: At the end of a tutoring session you will be asked if you want to save the source material to your computer. You can also find the source material posted on your class's main page. In addition, the source material is included in the archived sessions.

Q: Can I put an archive file on my I-Pod?

A: Not yet. We are working on making the files available to mp3 format so that you can transfer to it to your iPod or other mp3 player.

 
  
office@torahtutors.orgU.S.1-212-920-8844israel(0)3-900-3015